Question 1

What is non-emergency medical transportation (NEMT)?

Accepted Answer

Non-emergency medical transportation (NEMT) is transportation for patients who need to attend medical appointments but do not require emergency care or an ambulance. Atlas Med Trans provides NEMT for ambulatory patients, wheelchair users, dialysis patients, seniors, and individuals with disabilities across Cleveland, OH and Northeast Ohio.

Question 2

How far in advance do I need to book a ride?

Accepted Answer

We recommend booking at least 24 hours in advance to guarantee availability. For recurring appointments such as dialysis, we encourage setting up a standing schedule. We do our best to accommodate last-minute requests based on availability — email us and we'll do our best to help.

Question 3

Do you transport wheelchair users?

Accepted Answer

Absolutely. Our wheelchair-accessible vehicles are specifically equipped to safely transport manual and power wheelchair users. Our drivers provide full door-through-door assistance, ensuring every passenger is securely loaded, transported, and escorted to their final destination — whether that's a hospital room, clinic door, or home.

Question 4

What areas does Atlas Med Trans serve?

Accepted Answer

We currently serve Cuyahoga County (including Cleveland, Lakewood, Parma, Euclid, and surrounding areas), Lorain County (Lorain, Elyria, Avon, Avon Lake, and more), and Summit County (Akron, Cuyahoga Falls, Hudson, and surrounding cities). Contact us to confirm coverage in your specific area.

Question 5

Do you offer recurring transportation for dialysis patients?

Accepted Answer

Yes. Dialysis transport is one of our specialties. We understand that dialysis patients need reliable, on-time transportation three or more times per week. We coordinate closely with dialysis centers and patients to set up reliable, recurring schedules so you never miss a critical treatment.

Question 6

What types of medical appointments do you transport to?

Accepted Answer

We transport to and from all types of non-emergency medical appointments, including: doctor's office visits, specialist appointments, dialysis treatments, physical and occupational therapy, lab and imaging appointments, hospital admissions and discharges, nursing home and assisted living transfers, and mental health or counseling sessions.

Question 7

How do I book a ride?

Accepted Answer

You can book a ride by completing our online booking form on the Book Now page, or by emailing us at info@atlasmedtrans.com. We'll confirm your booking and provide all the details you need for your trip.

Question 8

How much does a ride cost?

Accepted Answer

Our pricing depends on the trip distance, service type (ambulatory, wheelchair, dialysis, stretcher), and any special assistance required. Contact us directly for a personalized quote. We believe quality medical transportation should be accessible and transparently priced.

Question 9

Are your drivers trained and background-checked?

Accepted Answer

Yes. All Atlas Med Trans drivers undergo thorough background checks and are trained in passenger assistance, safe vehicle operation, and compassionate patient care. We are committed to the safety and dignity of every person we transport.

Question 10

Can a family member or caregiver ride along?

Accepted Answer

Yes, in most cases a companion or caregiver may accompany the patient. Please mention this when booking so we can ensure appropriate seating is available in the vehicle.

Question 11

Do you accept Medicaid or insurance?

Accepted Answer

Yes. We accept Ohio Medicaid, Medicare, and most major insurance plans. We also offer self-pay options. Our team handles the billing paperwork so you can focus on your health. Contact us to verify coverage for your specific plan.

Question 12

Are your vehicles clean and sanitized?

Accepted Answer

Absolutely. All Atlas Med Trans vehicles are thoroughly cleaned and sanitized before and after every trip. We maintain a strict cleanliness standard to ensure a safe, hygienic environment for every passenger.

Frequently Asked Questions

Common Questions

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